Hostal Reposo Hikifune Lodge Co., Ltd. (hereafter referred to as our company) carefully follows all laws and legislations governing

the protection of personal information to fulfill and maintain its secure protection. 

【Basic policy】

1. Legal compliance
   We follow all laws, guidelines and legislations governing the protection of personal information.

2. Compliance with internal policies/rules and training
   We establish internal policies and rules and keep all our members informed of them.

3. Management system
   We assign a Personal Information Manager who engages in the establishment of secure management system.

4. Security Management Implementation
   To prevent leakage, loss, destruction, theft, and unauthorized access of personal information, we implement necessary and adequate measures for security management and adequate monitoring of subcontracting companies.

5. Collection and maintenance of personal information
   We collect personal information by fair and legal means and work to maintain it correct and updated.

6. Utilization of personal information
   We establish a clear purpose for the utilization of personal information and utilize it to the extent necessary to carry out our work and achieve the purpose.

7. Provision of personal information
   We do not provide customers’ personal information to third parties without their approval, except in exceptional case stipulated in laws.

8. Disclosure, correction and discard of personal information
   When a customer requests us the disclosure, correction or discard of personal information in person, we respond to the request, after the confirmation of identity, based on the procedure we indicate, except in exceptional case stipulated in laws.

9. Implementation of inspection and audit
   To improve the state of personal information protection, our company implements periodical inspections and audits to review the management system and our efforts.

10. Contact concerning personal information
    Please contact us here to inquire about personal information.

11. This Policy may be changed without previous announcement due to reasons such as revision or abolition of laws and alteration of conventional wisdom.

【Specific policy about management of customers’ personal information】

1. Collection of personal information
   We collect personal information directly from our customers in the following cases, and may also collect it from other sources such as a person authorized by the customer and published documents.

o   Accommodation in the hostel and reservation of accommodation

o   Reservation and utilization of prepared food delivery service

o   Application for services offered by our company and inquiries about them

o   Request for information materials

o   Answer to the questionnaire aimed at service improvement and marketing

o   Participation in events

If a customer’s personal information is collected on occasions that are not enumerated above, we shall clearly indicate its purpose and content, and limit the coverage to the minimum required for the purpose.

1. Utilization of personal information
   We utilize personal information provided by our customers for the following purposes. We do not utilize a customer’s personal information for purposes not indicated below without his/her approval in person.

o   To respond to a customer’s request about services and inquiries

o   To offer information

o   To make an analysis of answers to the questionnaire for our service improvement and marketing (In this case, information is statistically processed to make it impossible to identify an individual.)

1. Provision of personal information
   We do not provide customer’s personal information to third parties without the customer’s approval, except if it is the exceptional case stipulated in laws and the following cases.

o   When we offer services collaborating with a party sharing customer’s personal information.

o   When we make consigning contracts with a party in which it is stipulated that the counter party should not utilize personal information for purposes other than the consigned service.

o   When we are inquired of customer’s personal information by public agencies such as the police and the court.

o   When customer’s personal information is necessary for the protection of human life, body or fortune, and it is difficult to obtain customer’s approval in person.

1. Disclosure, correction and discard of personal information
   Regarding customers’ personal information possessed by our company, as to the information we actually manage, customers can request its disclosure, correction and discard in person here, and we shall respond to the request within reasonable limits based on the procedure we indicate.

2. Changes to the privacy policy
   The content of this Specific Policy may be changed without previous announcement due to reasons such as revision or abolition of laws and alteration of conventional wisdom. The latest version is published in our website.